Support Runbook

Common User Reports

1. Hotkey not working
2. Storage folder access errors
3. App not opening after update

Triage Steps

• Confirm app version and macOS version
• Reproduce in latest beta build
• Ask for diagnostics log path only (no task content)

Storage Access Recovery

1. Open Settings
2. Re-select storage folder
3. Retry capture

Escalation

Escalate security-sensitive reports through private advisory only.